Privacy Policy

1. Who we are

We are Slimbridge Health Ltd., registered in England with company number 12291321 (collectively we or us). Our registered office is at 97 Hewlett Road, Cheltenham, England, GL52 6BB. We are registered with the Information Commissioner's Office registration number ZA573739. You can contact us at james.weaver@wpa-hcp.org.uk or the address above or by phone at 01242 431055.

This privacy policy explains the basis upon which we use or “process” any personal data which we collect from you from this website. Our other privacy policies set out in more detail how we deal with your personal data, and these can be found at https://www.slimbridgehealth.co.uk/ or by requesting a copy from us. We target our services at persons and companies in the UK only.

2. Information which we collect from you

We will collect and process the following data about you:

·       Information which you give to us. This is information about you that you give us by communicating with us via this website, by phone, e-mail or otherwise (including via social media). This might be your name, contact details and information you provide to us. We do not require or request you to provide any more sensitive information in your initial enquiry.

·       Information which we collect about you. With regard to your use of our website we will collect the following information from your devices:

o   internet protocol (IP) address used to connect your device to the internet and access our platform o technical information, including (without limitation) the type of mobile device you use to access our platform, a unique device identifier (for example, your device’s IMEI number, the MAC address of the device’s wireless network interface, and/or the mobile phone number used by you device), mobile network information, your mobile operating system, the type of mobile browser you use, or time zone setting, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform etc.;

o             information about your visit, including the full Uniform Resource Locators (URL), clickstream to, through and from our platform (including date and time), products/services you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page, and any phone number used to call us.

3. Cookies

Our platform uses cookies to distinguish you from other users of our platform. This helps us to provide you with a good experience when you browse our website and also allows us to improve our website. For detailed information on the cookies we use and the purposes for which we use them see below:

Cookie name: _ga
Default expiration time: 2 years
Purpose: Used to distinguish users

Cookie name: _gid
Default expiration time: 24 hours
Purpose: Used to persist session state.

Cookie name: _gat_gtag_<container_id>
Default expiration time: 2 minutes
Purpose: Used to connect website to Google Analytics

4. Uses made of the information

We use information held about you in the following ways. These are categorised depending on our legal reasons for doing so:

·       LI – Legitimate Interests – this is where we have legitimate interests as a business in undertaking certain tasks to benefit you and us; and

·       LR – Where we have a legal requirement to process your data.

Information which you give to us. We will use this information to:

·       host, manage and provide access to the website (LI);

·       maintain and improve the services provided via the website (LI);

·       respond to and maintain records about your correspondence in line with our legal obligations, including fraud prevention (LR); and

·       comply with our legal and regulatory requirements (LR).

Information we collect about you. We will use this information:

·       to administer our devices and/or website and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes (LI);

·       to improve our website to ensure that content is presented in the most effective manner for you and for your device (LI);

·       to allow you to participate in any interactive features from time to time of our website (LI);

·       as part of our efforts to keep our platform safe and secure (LI); and

·       to comply with our legal and regulatory requirements (LR and/or LI).

5. Disclosure of your information

We will share your personal information or derivatives of it with third parties including:

·       any entities in our group;

·       our suppliers and sub-contractors; and

·       Western Provident Association Limited and its group of companies, including WPA Healthcare Practice Plc in respect of any detailed queries about the services provided.

We will disclose your personal information to third parties:

·       If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or to protect the rights, property, or our safety or the safety of our customers, staff and suppliers, or others.

6. Where we store your personal data

The data that we hold about you may be transferred to, and stored at, in the UK as well as a destination outside the UK. It may also be processed by staff operating outside the UK who work for us or for one of our suppliers. This includes staff engaged in, among other things, the provision of support services. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy. If any transfers are undertaken to a country which does not have adequate data protection laws, you can request from us a copy of the transfer details.

7. Security

All information you provide to us is stored on our secure servers.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our platform and our services; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

To prevent unauthorised access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online. Access to the information which you have provided will be limited to authorised persons as required for the purposes identified above as well as IT security and maintenance.

8. Retention of your data

We will retain your personal data on our systems for as long as you continue to use our services. This is based upon our need to maintain a record of your personal data for the purposes set out in this policy and based upon the period of limitation in any legal claim (in relation to which we may need access to or be compelled to disclose personal data relating to you) being a maximum of 6 years after last use of the website or contact with us.

9. Your rights

Your rights as set out below are subject to exemptions and limitations. We will advise of these should you make a request.

You have the right to be informed of how we make use of your personal data in a transparent form when we collect that data from you, which is set out in this privacy policy and our other privacy policies as linked to above.

You have the right to request a copy of the personal data we hold about you, commonly known as subject access requests. These are usually free of charge, however we reserve the right to charge a fee where we are entitled to do so by data protection law.

You have the right to lodge a complaint relating to our processing of your personal data with the relevant supervisory authority, which in the UK is the Information Commissioner’s Office. Their website can be found at www.ico.org.uk . However, if you do have any concerns, we would welcome the opportunity to resolve them with you first – please get in touch using the details above and we will do our best to resolve them.

If we process your personal data based on your consent at any time, you have the right to withdraw your consent to any of the processing of your personal data as described in this privacy policy at any time, by contacting us using the details above. However, withdrawing your consent for certain processing may mean we are unable to continue to provide those services to you.

You have the right to have corrected any personal data which we hold and which relates to you if it is inaccurate or incomplete.

You have the right to request erasure of any personal data which we hold relating to you in certain limited circumstances and to prevent its processing in specific circumstances.

You have the right to “block” or suppress our processing of personal data relating to you in certain limited circumstances.

In some circumstances, you have the right to obtain and reuse your personal data held by us for your own purposes or to transfer to another provider.

You have the right to object to our processing of your personal data based on our legitimate interest in doing so (i.e. where we set out "(LI)" above.

You have the right to object to marketing. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking or unchecking certain boxes on the forms we may use to collect your data. You can also exercise the right at any time by contacting us using the details above.

10. Changes to our privacy policy

Any changes we make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by email. Please check back frequently to see any updates or changes to our privacy policy.

11. Contact

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to us at the details set out at 1 above.

12. Version number and date

Website Privacy Policy version number 1, November 2021